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By: Mylen P. Manto | Published Monday, November 18, 2019
Ticketing agents at the entrance cannot keep up with the influx of passengers during peak times such as weekends and holidays. (Lito Tecson)

To shorten passenger lines, bus operators at the Cebu South Bus Terminal (CSBT) will now issue boarding passes instead of tickets as the need arises.

This came about after Cebu Governor Gwendolyn Garcia met with CSBT operations manager Carmen Quijano, CSBT operators, and Provincial Treasurer Roy Salubre following complaints of long queues seen outside the terminal over the weekend.

Quijano explained the long lines were caused by the delay in the issuance of tickets as passengers have to pay first and sometimes giving change to bigger bills makes it worse because the ticketing agents cannot keep up with the long lines, she added

CSBT recently enforced the no-ticket-no entry policy for a more systematic operations and ensure security inside the facility.

Garcia said that because of this, she was criticized over social media because of the long queues outside while and only a few passengers were using the waiting lounge inside.

“I asked what happened, why were they not able to implement measures to hasten, to facilitate faster the issuance of tickets. Daghan kuno kaayong mga tawo, dugay ang sukli, and all,” she said in a press conference.

A representative from Vallacar Transit that runs Ceres Buses attended the meeting and proposed to Garcia that they will issue a boarding pass to all passengers to avoid long lines.

With this, passengers will be allowed to enter and stay at the waiting lounge before they hop on their respective buses, that is when they will be issued tickets in exchange of the boarding pass.

So ang sa Ceres ni-ingon nga mao ni among proposal nga kun daghan ang tawo maghatag og boarding pass unya pasuldon, usa pa issue-han og ticket which I found as a very logical way of addressing the problem,” she said.

The governor asked Quijano why the plan was not implemented yet. But the latter said they were waiting for her approval.

But the governor said that it should have been her call and discretion as she designated them to run the CSBT.

“I have to hear about this tua while I was at Suroy-Suroy Sugbo. Unya manawag ko ninyo, dili mo ma contact. Kung wa pa lang naghuwat ang mga opisyales sa kada lungsod, asta ang mga tawo, gibiyaan nako na tong Suroy-Suroy ug ako ang mag-manage sa South Bus,” she said.

The issuance of a boarding pass can solve part of the problem, Garcia said, but advised CSBT management to be proactive and check loopholes so this won’t create another problem.

Meanwhile, Garcia asked the Provincial Engineering Office to inspect the entrance area of the terminal and design and construct ticketing counters for the bus lines. (Mylen P. Manto)